One thing we are seeing is a shift from cognitive skills to social skills, in which machines take over rote tasks and value shifts to human centered activity. So it is imperative that every enterprise adapt to a new mode of value creation.
Today, an architect needs to be far more than a draftsman, a waiter needs to do more than place orders and a travel agent needs to do more than book flights. Automation has commoditized those tasks, but opened up possibilities to do far more. We need to focus less on where value is shifting from and more on where value is shifting to."
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