Threat? Or opportunity?
AI is coming, but as Greg Satell, author of Mapping Innovation, points out in an article in INC. titled "Here's How Your Company Needs to Prepare for AI," it might actually enable companies to generate more value from human capital, not less:
One thing we are seeing is a shift from cognitive skills to social skills, in which machines take over rote tasks and value shifts to human centered activity. So it is imperative that every enterprise adapt to a new mode of value creation.
Today, an architect needs to be far more than a draftsman, a waiter needs to do more than place orders and a travel agent needs to do more than book flights. Automation has commoditized those tasks, but opened up possibilities to do far more. We need to focus less on where value is shifting from and more on where value is shifting to."
For CPAs and other professional services, this means fewer task-oriented services like doing taxes and more talent-oriented services like consulting.
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